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Samuel W. Robinson Privacy Policies

 

Section 1 - Website privacy policy

Section 2 - Client privacy policy

Section 1

 

Website Privacy Policy

Introduction

Samuel W Robinson Counselling and Psychotherapy. provides talking therapy and consulting services and is committed to ensuring that it respects the privacy of clients and visitors to its website by being compliant with the requirements of data protection legislation in the United Kingdom. 

The personal data that we process through this website is provided by you. We will ensure that any personal data that you give us is processed fairly and lawfully and this document sets out our policy for the collection and processing of personal information through our website where you provide contact details to enable the therapist to arrange an initial consultation. 

Our website and services are intended for age 16+. We do not knowingly collect data relating to anyone under the age of 16.

We will be happy to answer any questions you might have about how we process your data and can be contacted at sam@samuelwrobinson.com.

If you have any concerns about how we are processing your personal data and you are not happy with how we have responded to them you have the right to make a complaint at any time to the United Kingdom’s data protection supervisory authority, the Information Commissioner’s Office (ICO) at www.ico.org.uk

All use, management and storage of data collected through this website is compliant under English Law through The Data Protection Act 2018, the UK's implementation of the General Data Protection Regulation (GDPR) and Samuel W. Robinson is a registrant with the Informations Comissioners Office, UK.

The personal data we collect about you

Personal data is any information that can be used to directly identify a living individual or can be used in combination with other information to identify a living individual. 

The personal data that we collect from you through this website is limited to contact information – name, email address and telephone number, to enable us to process your request.  

When you provide us with your contact details in relation to an initial consultation, we do not need any additional personal data from you other than your contact details as part of your message. 

We will retain the personal that data you provide through our website for six months unless you become a client, in which case the data retention period will be in line with regulatory requirements for health information. 

Sharing your personal data with third parties

We will not share your contact details provided through this website with any third parties. 

Your legal rights under data protection legislation

Data protection legislation in the United Kingdom gives you strong rights in relation to the processing of your personal data. The key ones for the services that we offer and the personal data that you choose to provide to us through our website are the rights to: 

  • access the personal data that we are processing 

  • have any personal we are processing corrected if it is out of date or inaccurate 

  • object to us processing your personal data 

  • the erasure of your personal data.

If you wish to exercise any of your legal rights, you should contact us at sam@samuelwrobinson.com.

The cookies that we use

We only use cookies that are strictly necessary for the website to function correctly. 

How you can contact us

If you have any questions or concerns about this policy, you can contact us via sam@samuelwrobinson.com.

Website PP
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Section 2

Client Privacy Policy - Samuel W. Robinson

Professional Accreditations and Memberships - Addiction Professionals & Complex Trauma Institute

Information Commissioner’s Office Registration number: ZB299881

PERSONAL INFORMATION

As Samuel W. Robinson’s (Trading name of Samuel Robinson) business is located in England, Samuel W. Robinson is registered with the UK Information Commissioner’s Office and complies with UK General Data Protection Regulations (2018) which covers legal protection of your personal information. This includes how we process, store and safeguard information you give me about yourself.

 

Your data and what we do with it

We hold and use client data in order to provide the highest standard of talking therapy services and support to all clients we work with. The personal data and clinical records are stored on a password access and encrypted cloud-based server that meets all requirements of GDPR 2018 compliance. Further correspondence is held in an email sam@samuelwrobinson.com system which is a password protected.

 

We will NOT share your information with anyone else without explaining why it is necessary, and your explicit consent unless we are obligated to do so due to legal or ethical requirements as written in any of our Business Terms Agreements. We will keep your information for 6 years following your last treatment in line with the lawful basis listed above.

 

Protecting your personal data

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical, and managerial procedures to safeguard and secure the information that I collect from you.

Your Rights

The UK GDPR provides the following rights for individuals:

  • The right to be informed:

  • The right of access:

  • The right to rectification:

  • The right to erasure:

  • The right to restrict processing of personal data:

  • The right to data portability:

  • The right to object:

  • Rights in relation to automated decision-making and profiling (

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO):

 

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/  If you wish to exercise any of these rights, please email at sam@samuelwrobinson.com.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk

 

Clinical Supervision

As part of our commitment to providing the highest professional service, Samuel W. Robinson attends clinical supervision regularly. This a professional requirement and is bound by a confidentiality contract (separate to this policy). We will never release any identifiable information regarding you in Supervision unless there is an ethical obligated to do so as per the confidentiality agreement in our Business Terms Agreement.

 

DISCLOSURE OF YOUR PERSONAL INFORMATION 

This will only happen if ethically or legally necessary in the accordance with the Confidentiality agreement writted in the New Client Agreement signed at the start of our work together. Examples include when we are under a duty to disclose or share your personal data in order to comply with any legal obligation, for example, if we are subpoenaed to court, or as a legal requirement such as safeguarding children or vulnerable adults, terrorism, or money laundering or ethical obligation where we believe you to be of a serious risk to yourself, such as suicidal intent. Wherever possible you will be informed of any disclosure unless any delay would increase harm or risk
 

Samuel W. Robinson

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